CSG Principals

“Optimal use of Human Capital is a key contributor to business success and a core competency of successful organizations.  When human capital management is effective,  organizations typically see higher levels of productivity, motivation, morale, and collaboration.  They have the tools they need to really succeed.”

Fred Diamond

Fred Diamond is a cofounder and principal of the Collaborative Solutions Group, Inc. He has over 20 years of experience in operations analysis and organization improvement. Fred uses a collaborative approach to accomplish change and specializes in designing and implementing solutions that involve and engage individuals directly affected by change initiatives and that address all the major factors that impact collaboration -- people, process, organization and technology. Prior to co-founding CSG, Fred held a variety of management and management consulting positions in both the public and private sectors.

Major Accomplishments

• A multi-year effort to assess workplace attitudes and opinions of over 100,000 state and local public sector employees. Findings indicated a strong willingness and ability to improve public sector service delivery systems and pointed to specific improvement opportunities.

• A three-year effort to improve the collaborative capability of a major US. retailer’s MIS department. Effort demonstrated how simultaneous implementation of new technology, information systems, organizational structures, and workflows could improve the ability of MIS staff to work together to support the business community.

• A nine-month effort to redesign the systems development process of a major IS organization. Project resulted in improved quality, coordination, and customer service.

• A 10-month effort to develop and provide training for county workers in productivity improvement and operations analysis. Training resulted in the successful completion of a variety of improvement projects with significant productivity gains in each of the target areas.

• A multi-year initiative to develop and implement a comprehensive training program for MIS staff at a major U.S. corporation.  Program improved overall skill levels and increased employee job satisfaction and retention.

• A four-year effort working for the Offices of Governor and Lieutenant Governor to improve operations and service delivery functions in key departments of New York State government.  Effort resulted in productivity and quality improvements in key departments of New York State government.

Selected Clients

Toys-R-Us, Sony Electronics, Inc, The Great Atlantic and Pacific Tea Company, Beechnut Foods, Triangle Services, Long Island University, New York State Offices of Governor and Lieutenant Governor, State of Florida Office of Lieutenant Governor, U.S. Army, Westchester County Executive, Nassau County Multi-Municipal Productivity Project, New York State Departments of Motor Vehicles, Health, and Agriculture and Markets, and The Governor’s Traffic Safety Commission.

Education

• BA, (International Studies) 1971, The Ohio State University, Columbus, Ohio

• BS, (Education) 1972, The Ohio State University, Columbus, Ohio

• MPA, (HR and Labor Relations) 1974, The Ohio State University, Columbus, Ohio