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Since
our inception in 1997, CSG has provided a wide range of valuable services
to organizations in the manufacturing, service, retail,
banking, financial, and government sectors. CSG has worked closely and effectively with key
members of Fortune 100 to mid-market organizations to quickly determine their real needs and
provide solutions of immediate and lasting value.
Selected Success
Stories:
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CSG
developed a comprehensive change management program for a Fortune 100 company to support the
successful implementation of a major new technology initiative.
The program detailed all of the communications, training, and support
activities required to ensure the successful roll-out to users
throughout the United States.
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CSG
developed
customized training to improve communications and customer services
skills for staff at a Fortune 500 company. Separate programs were
developed for both Help Desk and Quality Assurance functions.
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CSG
designed
and conducted a comprehensive survey of IT customer satisfaction for a
Fortune 500 company. The detailed analysis of results identified
what the client was doing well as well as opportunities for
significant improvement.
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As
part of a comprehensive IT Human Capital Management improvement effort for a major US
company, CSG developed the overall Training and Development
Program and web-site to support it. The web-site described all of the relevant
training and development activities and provided direct links to
course descriptions, training schedules, and related learning
resources for each of over 50 unique job functions within the IS
organization.
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