1. The Way We Work with Clients

What distinguishes CSG from many other consulting organizations – even those with a similar mission -- is that we work with clients in a truly collaborative way. We have found that working with clients in this way delivers significant benefits.  It provides the most effective way to uncover real problems and discover new and better ways of working. Our experience has shown that it is also the best way to ensure the successful transfer of knowledge and promote high levels of commitment whenever change is undertaken. Lastly, the way CSG works with clients provides great value because it promotes the likelihood of a successful transition to a preferred way of working -- one based on well established principals of collaboration -- that soon becomes the new "norm."

2. Our Core Values

• Openness and honesty:  We believe that openness and honesty are paramount in any consulting relationship.  Being able to tell our clients what they “need” to hear – not what they “want” to hear – is the most valuable service we can provide to any client.

• Creativity and innovation. We believe that being receptive to new ideas in every aspect of our lives -- personal as well as professional -- makes us better individuals and business partners. We want to be creative not only in the products and services we develop, but also in the lives we live and in the way in which we work.

• Partnership and collaboration. We believe that individuals -- working completely alone -- often do not reach the level of success achieved by those who work collaboratively with others. Sincere, honest, and capable people who work together are far more likely to achieve breakthrough results that can make real differences.

3. A Highly Effective Approach that Produces Extraordinary Results

    Our approach is effective because it is:

Practical.	Implemented in ways that recognize the client's real needs and use a variety of tools, methods, and technologies because being "practical" means being open to many possibilities and relying on ones that best fit specific client situations.
Built on Real-World Experience.	Based on a combined fifty-plus years of practical, hands-on experience working with organizations in both the public and private sectors to facilitate change management, provide training, and ensure human capital management effectiveness.
Carried out by Professionals with the Right Mix of Skills.	Delivered by specialists who have the right combination of skills to make a difference -- communications, assessment analysis and design, team building, collaborative workplace design, training and development, and change management skills.
Situational.	Designed to support a variety of work situations from small groups and business units to entire organizations.
Results Oriented.	Committed to the use of a variety of measurement tools -- before and after change -- because knowing what's working and what's not is the best way to stay focused on results.