|
Grace
Ahrend, a seasoned communications specialist with over twenty
years of diverse corporate and consulting experience, is a
cofounder and principal of Collaborative Solutions Group, Inc.
Grace provides support needed to develop and improve
communications skills of staff at all levels; improve individual
and organizational collaborative capability; and accomplish
successful change. Grace provides start-to-finish support -- from
assessing readiness and ability to achieve desired outcomes to
designing and implementing solutions and evaluating their impact.
Major
Accomplishments
-
A two-year effort to strengthen the
communications and problem-solving skills of the Senior Management
Team, managers, and members of self-directed work teams within the
MIS function of a major US retailer. Results enabled the
organization to eliminate inadequate performance; generate new and
innovative solutions; deliver business applications faster; improve
teamwork; and complete projects ahead of schedule and/or below
budget.
-
A six-month effort to work individually with
selected executives from a major communications company to develop
their product-introduction training presentations for a global sales
conference. Speaker ratings for "meeting objectives,"
"relevance," "effectiveness," and "helps to
meet customer’s needs" were among the highest in each
category across the field of over 100 training sessions
-
A six-month effort to create a report of the
findings of a European study on the impact of deregulation on a
number of industries, including transportation, banking and
financial services, and utilities, in various European countries. A
global training company used the completed report as a basis for
developing industry-specific sales strategies and sales training
materials.
-
Various 1-3 year efforts to develop training
curricula and/or materials for major manufacturing, banking and
financial services, insurance, and consumer products companies.
Results improved market position, customer service, and customer
retention; lowered selling costs; and increased sales, revenue, and
profits.
Selected
Clients
Xerox Learning
Systems; IBM; Chase Manhattan Bank; Sony Electronics, Inc.; MONY; Shaklee
Corporation; Dow Chemical Corp.; Koppers/Wolman Protection Products; Phillip
Brothers; Howmedica; Citibank; Chemical Bank; Phillip Morris
U.S.A.; Aetna; Metropolitan Life Insurance Co.; Westinghouse/Group W;
Glaxo Pharmaceuticals; Port Authority of NY & NJ; Nynex Computer
Services; Olin Chemicals; Lucent Technologies; Toys "R" Us;
Cigna HealthCare; Pepsi-Cola, Inc; BankBoston: The Great Atlantic and
Pacific Tea Company.
Education
|
