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At its core change
management is all about helping organizations to be successful in moving from a current state to
a new desired state by managing all of the delta state -- or transitional
-- issues related to technology, organization, process, and people.
The ability to effectively manage each of these areas is key to the
success of any change effort. CSG's input provides support for
organizations that want to focus on all of the
people-related challenges associated with major change initiatives.
CSG has found that
organizations that achieve successful transformations are the ones that
maintain a focus on four types of people-centered activities –
communications, training, performance management, and follow-up and support
activities.
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When
organizations implement change management strategies that address each
of these critical "people areas," CSG finds that they are more likely to:
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Achieve maximum “grass roots” acceptance of the change,
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Promote
commitment to the ongoing use
of required new skills and behaviors to ensure a successful
transition, and
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Realize maximum overall benefits that result from the change
-- during the initial “implementation” period and beyond.
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