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The Need for Usability Testing
The rapid growth of the internet coupled with an increasing reliance on computer-based systems to provide access to all types of information, products, and services has dramatically increased the need to know whether systems and their presenting user interfaces can be effectively used and readily accepted by the intended user audience.
Given the extraordinarily high costs of correcting systems post-implementation, increasing numbers of organizations of all types and sizes have recognized the need to discover and fix problems as early in the development process as possible. This need -- and the benefits associated with addressing it -- has given rise to increased demand for Usability Testing. CSG's
Approach
CSG's Standard Usability Testing Protocol provides assessment input from two critically important types of assessment input:
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Input from "Experts" (Heuristic Evaluations) provides information from expert evaluators who examine the interface and judge "compliance" against recognized usability principles.
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Input from Users (Low and High Fidelity Tests) -- provides information from "real users" who perform job-related activities in order to identify real work-related problems.
Input from both sources maximizes the likelihood of finding the majority of relevant problems prior to completing the final build and implementing end-user
rollout and promotes the likelihood that users will have the best overall
user experience possible during after change.
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