• Design, develop and deliver needed training -- standalone or to support specific pilot activities.

• Customize CSG's pilot methodology to meet the unique needs of the client organization. This establishes pre- and post-implementation performance levels.

• Conduct pilot initiatives(s).

• Coach to reinforce training and /or support applications of new skills, behaviors and attitudes during pilot initiatives(s).

Tools and Methods

• Training aids including: lecture, video, case studies, exercises, discussions, and skills practices.

• Collaborative Computing and Groupware Technology.

• Teamwork.

• One-on-one support and feedback.

Deliverables

• Training materials and programs.

• Pilot methodology and performance measures.

• Customized methodology to meet the client's unique needs.

• On-site mentors and coaches providing real-time support.

• Implemented pilot initiatives.

• Experiential data.

Benefits to Client Organization

• Development and/or strengthening of appropriate collaborative skills, attitudes, and behaviors.

• Improved results gained from successful pilot implementation (e.g. higher productivity, reduced cycle times, improved quality, increased customer satisfaction, better access to information and knowledge).

• Identification of continuous improvement opportunities.

• Proof of concept.

• Fact-based justification for next step(s).

• Basis for verifying changes in performance.