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CSG's Solutions Implementation
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Services
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Design, develop and deliver needed
training -- standalone or to support specific pilot activities.
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Customize CSG's pilot methodology to meet
the unique needs of the client organization. This establishes pre-
and post-implementation performance levels.
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Conduct pilot initiatives(s).
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Coach to reinforce training and /or
support applications of new skills, behaviors and attitudes during
pilot initiatives(s).
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Tools and Methods
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Training aids including: lecture, video,
case studies, exercises, discussions, and skills practices.
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Collaborative Computing and Groupware
Technology.
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Teamwork.
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One-on-one support and feedback.
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Deliverables
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Training materials and programs.
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Pilot methodology and performance
measures.
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Customized methodology to meet the
client's unique needs.
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On-site mentors and coaches providing
real-time support.
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Implemented pilot initiatives.
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Experiential data.
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Benefits to Client
Organization
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Development and/or strengthening of
appropriate collaborative skills, attitudes, and behaviors.
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Improved results gained from successful
pilot implementation (e.g. higher productivity, reduced cycle times,
improved quality, increased customer satisfaction, better access to
information and knowledge).
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Identification of continuous improvement
opportunities.
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Proof of concept.
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Fact-based justification for next step(s).
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Basis for verifying changes in
performance.
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