CSG is committed to the use of a variety of measurement tools -- before and after change -- because knowing what's working and what's not is the best way to stay focused on results.

CSG's Tools Provide Information and Information Makes the Difference

CSG provides several tools that help to eliminate the critical "information" gap by:

• providing information on the current status of the factors that affect and influence collaboration: people, technology, culture, organizational and business issues, and process;

• gathering information directly from those who actually do the work, provide the service, or build the product; and

• providing a comprehensive and detailed understanding of the entire organization in a clear, meaningful, and concise way that is easy for everyone in the organization to understand.

Sound Information is the Starting Point for Real Improvement

Two tools, exclusively designed and owned by CSG, measure an organization’s readiness and ability to engage in collaborative work:

• The Readiness Survey assesses how ready -- "prepared" and "willing" -- an organization is to engage in collaborative work from the perspective of key staff or management personnel.

• The Collaborative Competencies Survey assesses the "competencies" -- or abilities -- needed to engage in collaborative activity. This instrument is structured to gather information from staff at all levels. Input derived from the Collaborative Competencies Survey provides unique insights that can be used to guide the development of specific interventions for improving both individual and organizational capabilities.

A third tool -- the Customer Satisfaction Survey -- contributes still another level of understanding by providing a way to gain input from customers. This survey instrument provides an organization with an assessment of its products and services from the customer's perspective and unique insights into what's working and what's not!

Benefits

Taken together, the information provided by these tools enables an organization to:

• assess the level of its current collaborative capability, its readiness to proceed with change initiatives, and its customers' preferences and point-of-view;

• understand the complex set of work force dynamics and interactions that affect the ability of people to work together and collaborate -- with one another and with their customers;

• identify specific types of interventions that may be required;

• develop a realistic, initial time frame for accomplishing required interventions and a preliminary estimate of associated costs;

• establish an internal baseline or an external benchmark against which current and future comparisons can be made;

• engage the entire organization in the change process early on.