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IT Customer Satisfaction Survey

IT Customer Satisfaction Survey

Whether an organization chooses to use CSG's standard survey instrument or custom develop one to meet their unique needs, CSG's survey experience and extensive database of survey questions ensures that every survey will provide all of the information needed to assess current levels of customer satisfaction accurately.  As the sample questions below illustrate, CSG surveys are designed to explore every aspect of the IT products and services.

Sample Areas

Sample Questions

Applications Development

How satisfied are you with the ease with which changes to information systems can be made when they are required?

Help Desk

How satisfied are you with the overall availability and responsiveness of the Help Desk personnel?

Operations

How satisfied are you with the overall availability of online information systems?

Installation Services

How satisfied are you that you receive adequate documentation or instruction when new equipment or upgrades are installed?

IT Overall

Overall, how satisfied are you with IS in terms of its ability to maintain an effective relationship with your business unit?

 

 

 

 
 

 

 

 

 

 

 

 

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Last modified: March 09, 2012