|
Whether
an organization chooses to use CSG's standard survey instrument or custom
develop one to meet their unique needs, CSG's survey experience and
extensive database of survey questions ensures that every survey will
provide all of the information needed to assess current levels of customer
satisfaction accurately. As the sample questions below illustrate,
CSG surveys are designed to explore every aspect of the IT products and
services.
|
Sample
Areas |
Sample
Questions |
| Applications
Development |
How
satisfied are you with the ease with which changes to information systems can be made when they are required? |
| Help
Desk |
How
satisfied are you with the overall availability and responsiveness of the Help Desk personnel? |
| Operations |
How
satisfied are you with the overall availability of online information systems? |
| Installation
Services |
How
satisfied are you that you receive adequate documentation or instruction when new equipment or upgrades are installed? |
| IT
Overall |
Overall, how satisfied are you with IS in terms of its ability
to maintain an effective relationship with your business unit? |
|
