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CSG
provides a variety of courses designed to improve the ability of staff at
all levels to interact effectively with colleagues, customers, and
business partners.
Generic versions of
all of the programs are available. However, some degree of customization is recommended to
ensure that examples and activities are relevant for actual participant
groups and that the training targets real weaknesses and addresses
situations that management wants to see strengthened and/or improved. Fees for customization vary according to the nature and scope
of changes requested.
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Problem
Solving and Decision Making in Groups |
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Duration:
1.5 - 2 days |
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Objective:
This program
develops and strengthens the problem-solving and decision-making
skills of individuals and work teams.
It provides experience using a problem-solving framework and
practice working for consensus to solve actual problems and make
real decisions. |
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Topics:
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Tools
for problem analysis
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Tips
and Techniques for brainstorming
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Tips
and Techniques for overcoming problem-solving “rough spots”
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Problem-solving/decision-making
practice (using client-specific, real situations)
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Coaching
for Managers |
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Duration:
1 day |
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Objective:
This program gives
managers the awareness and skills they need to be effective
“coaching managers” – managers who can help others to achieve real
performance change and improvement.
Managers learn what they need to know to carry out the
coaching part of their job responsibility effectively – to ensure
their own success and the success of others. |
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Topics:
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What
is coaching?
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Characteristics
of effective coaches
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How
and when to coach
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Tips
and Techniques for providing positive feedback
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Tips
and Techniques for providing constructive feedback
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Providing
constructive feedback when the situation is emotionally charged
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Using
a problem-solving approach to determine ways to improve poor
performance
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Tips
and Techniques for providing support and guidance
Additional
days of follow-up Coaching Support can also be provided, as needed. |
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Communication
Skills for Managers |
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Duration:
1/2-1 day |
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Objective:
This program helps
managers to improve their own communication skills and prepares them
to perform a key role in strengthening these skills in their direct
reports. This is
accomplished by (1) focusing managers’ attention on the overall
importance of effective communication skills in carrying out job
responsibilities and (2) presenting specific Tips and Techniques for
developing and strengthening their own and others’ communication
skills in two key areas – listening and data gathering. |
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Topics:
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Basics
of good communication
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Tips
and Techniques for effective listening
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Tips
and Techniques for effective data gathering
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Effective
Writing |
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Duration:
2-days |
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Objective:
This program
strengthens each participant’s writing ability and the impact
and effectiveness of his/her written communications.
Specifically, content and practice focus on improving each
participant’s ability to:
- “Get
started” quickly and easily
- Organize
thoughts and ideas
- Draw
conclusions and state them clearly and specifically
- Write
concisely
- Eliminate
vague language and replace it with clear, concrete, and specific
words and phrases
- Format
written documents to strengthen their clarity and impact
- Edit
and revise to eliminate errors in style and sense
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Topics:
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Prewriting: An
Important First Step
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Principles of Effective Writing
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Formatting
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Tips and Techniques for Writing Letters and Short Memos*
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Tips and Techniques for Writing Long Memos, Reports,
Summaries*
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Creating a Final Draft (Editing and Revising)
* These “types” of writing are appropriate for most organizations.
Clients may substitute others if the ones shown are not
relevant for certain groups of participants. |
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Presentation
Skills |
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Duration:
2-days |
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Objective:
This program gives managers and staff
at all levels the skills and practice needed to make them more
effective communicators whenever they need to present or disseminate
information and ideas orally – in formal as well as informal
situations. |
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Topics:
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Audience
analysis
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Potential
barriers to effectiveness
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Structure
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Organizing
for effectiveness and impact
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Tips
and Techniques for developing content and selecting supporting
material
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Tips
and Techniques for developing strong openings and closings
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Creating
an outline to guide presentation
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Verbal
dynamics
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Non-verbal
dynamics
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Eye
contact and gestures
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Visual
aids
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Team
Building |
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Duration:
Typically 5-10 days depending on the number of participants and the nature
and scope of the “real work" activity. |
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Objective:
This program
improves the ability of individuals who work as a team to work
together and collaborate effectively – with one another and with
others. During the
training, they gain awareness and skills needed for effective
teamwork and collaboration, and they work together to: (1) identify
the strengths and weaknesses of their teamwork and collaboration;
(2) perform “real” work while using new skills and behaviors in
a “safe” environment; and (3) develop an Action Plan to build on
strengths, minimize or eliminate weaknesses, and maintain continuous
improvement. |
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Topics:
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Understanding
and/or developing prerequisites for effective teams: Team
Charter, Operating Agreement, Vision Statement
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Characteristics
of effective teams and team members
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Roles
and leadership
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The
team development sequence
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Developing
the Operating Agreement
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Applying
new skills and behaviors while completing real work (e.g.,
documenting selected processes and related procedures, strategic
planning, budgeting, sales forecasting, etc.)
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