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Program Development
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CSG provides a variety of
program development and delivery services to help organizations to develop
training that address
critical learning and performance issues. Services are provided by seasoned
training and
training design specialists with extensive experience in banking and
financial services, health care and pharmaceutical industries, insurance,
manufacturing, retail, and information technology. |
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Design |
CSG works closely
with client Subject Matter Experts to design
programs that improve performance, revenues, management skills and
effectiveness, productivity, customer service, and quality.
CSG's instructional design specialists create learning solutions with
clients' needs in mind -- solutions that are appropriate for what's being taught
and who's being taught. Programs may be designed to upgrade
skills, improve on-the-job performance, facilitate team
effectiveness, strengthen problem-solving capability, or increase
overall success and productivity. |
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Development |
CSG's training
development specialists develop original training content or
customize existing training materials to give personnel at various
levels specific competencies to meet relevant business needs and requirements. Completed projects
include multi-media training packages, as well as individual program
books, role plays, case studies, job aids, and facilitator guides. |
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Delivery |
Training
specialists from CSG deliver sales, management, interpersonal,
customer service, technical, and product knowledge training programs
to employees at all levels -- from entry-level personnel to middle
and upper management. |
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