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CSG
helps organizations to develop an overall training strategy --
or training plan -- to ensure that training meets the client's real
training requirements and performance objectives.
CSG
has found that by using CSG's 3-Step Planning and Development Model to
develop an overall strategy, all relevant requirements, expected
benefits, and learning and performance objectives are more likely to be met because each
of these critical factors are fully understood, documented, reviewed, and
agreed to before costly development, implementation, and execution
activities begin.
| Step
1: |
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Step
2: |
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Step
3: |
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Assess
Overall Performance and Learning Needs |
|
Develop
Comprehensive Training Plan |
|
Review
Plan with Appropriate Stakeholders and Finalize and
Implement It. |
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During
Step 1 CSG
meets with designated client personnel to clarify
the organization's overall performance and learning needs
by determining:
-
Who
will be required to learn and acquire new skills and why.
-
What
skills are currently required and how they map to and
support current work procedures and requirements.
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What
new skills will be required and how they map to and support
new work procedures and requirements.
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Where
members of the target audience are located and what learning
facilities (physical and/or virtual) are available and/or practical
for delivering training to various locations.
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When
training will be required to fill performance gaps or meet new
performance expectations.
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How
training can be delivered given learning requirements, available
resources, locations, and other relevant limitations and constraints.
As
a result of the initial assessment,
CSG develops a written Training
Requirements Assessment that becomes the basis for developing a comprehensive training plan.
During
Step 2 CSG develops a comprehensive training plan that specifies:
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Training
Program Purpose, Objectives, and Critical Success Factors --
how the plan supports the company’s overall learning objectives.
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Guiding
Principles -- an organization's unique commitments to learning and to building a
culture of learning.
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Critical
Assumptions -- all of the relevant assumptions upon
which the overall training plan is based.
-
A
Detailed Description of the Target Audience --
size, location(s), current skill set, learning requirements, and
expected capabilities when successful training and follow-up support
have been provided.
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Recommended
Curriculum -- description of all courses/programs (including learning
objectives, content outlines, job aids, and recommended learning
activities).
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Follow-up
and Support Activities -- to ensure that learning results in real
performance improvement.
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Development and Rollout Work Plan -- a
comprehensive schedule that describes all critical development,
testing, and implementation activities and associated resources,
costs, and timeframes.
During
Step 3 CSG conducts one or more working sessions with
designated client personnel to review the
training plan and incorporate any material changes and/or
additions to create a final training plan that
meets the client's real training requirements and performance objectives.
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